
5. General Troubleshooting
PROBLEM POSSIBLE CAUSES/ RESOLVE
No picture, no sound.
Mains adapter not plugged in to mains socket or back of TV ? Is the standby light on?
Is the aerial connected ?
Is the TV switched on ? Is it in standby (red light) ?
Is the TV input source on an AV input ? - Select TV option from the input source menu
If on an AV source check the HDMI/ SCART connection etc - is firmly in place on the
external device and in the socket on the TV .
Picture, but no sound.
Volume is set to minimum or muted.
Incorrect sound system setting on Channel Scan in TV menu
(Country should be “UNITED KINGDOM“)
Ensure that sound level has not been limited in the Hotel Mode option in HOTEL menu
No TV picture.
TV is switched to an AV source mode – change to TV mode.
Aerial has not been plugged into the TV
TV is not installed correctly - recheck connections/ install instructions
Picture has pale colours, is too dark or is blurred.
Set colour, brightness and contrast in the VIDEO menu
There is no colour on all channels.
Ensure Saturation option is turned up on the VIDEO menu screen
Aerial cable does not contact adequately
Aerial cable is damaged or broken
Aerial system is faulty
Bad picture on standard TV with interference.
Interference caused by outside source – other electronic equipment/ fluorescent lights
Microwave oven/ Hairdryer, or car/ motorcycle
Aerial system is faulty, incorrectly positioned/ using a portable type aerial
TV situated in poor reception area
Before you call the service agent, please check the following points.
Please bear in mind that malfunctions can also be caused by external influences or equipment.
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If you are still having problems call - Service 0845 293 7697
Try fine tuning individual channels (see MENU instructions in this User Guide)
Interference or blocky disappearing images on Digital
channels.
Aerial cable does not contact adequately to TV ANT in socket
Aerial cable is damaged or broken
Aerial system is faulty, incorrectly positioned/ using a portable type aerial
TV situated in poor reception area
Teletext missing or corrupted/ faulty (Analogue).
TV station does not transmit teletext
Weak broadcasting signal
Receiving broadcast in a poor reception area
Aerial system is faulty, incorrectly positioned/ using a portable aerial
Remote control does not work.
TV is not switched on
The remote batteries are flat or inserted incorrectly - remove batteries and re insert
correctly – taking note of battery + and - terminals.
Bright external light is falling on the TV remote sensor or remote control signals
Obstacles between the remote control and the TV remote sensor can affect data
transmission
Switch off the TV by disconnecting from the mains. Wait 10 seconds and try again.
TV does not respond to commands or images unstable.
Switch off the TV by disconnecting from the mains. Wait 10 seconds and try again.
TV Tuning - channels ordered incorrectly.
Re Start the Tuning Wizard (See First Installation instructions) or perform a Channel Scan
from the TV menu. TV channels should tune and order correctly on the second attempt.
DIGITAL TV - some digital TV channels missing from the
expected available list.
Poor reception of signal caused by any of the following
Aerial cable does not contact adequately to ANT in on TV
Aerial cable is damaged or broken
Aerial system is faulty/ positioned incorrectly/ using a portable aerial type
TV situated in poor reception area - low signal level
HD images are displayed but the visual quality is not good.
Check that the HDMI/ VGA or Component input connecting the device is connected
properly and secure in the socket.
Check that the particular connecting cable is not faulty (try another if possible)
Check that the device's output is set to HD and that HD is enabled.
Ensure the media is HD standard
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